Frequently asked questions
Frequently asked questions about rapid antigen test for corona certificate
When do I get the result?
Within an hour. If you have not received the result within two hours, please send an e-mail to firstname.lastname@example.org.
Where do I find my result?
You will receive an SMS when your result is ready at helsenorge.no.
What if the result is positive?We will contact you personally and ask you to isolate, while also informing the chief public health physician in your municipality. You will receive further guidance from your municipality.
Where is the digital corona certificate?
You find it at helsenorge.no, under “COVID-19 certificate” → “Show control page” → choose the tab “Norway” for events and domestic travel, “EU/EEA” for EU/EEA travel purposes.
For how long is the result valid?
The Norwegian certificate under the tab “Norway” on the control page is valid for 24 hours.
The EU/EEA digital COVID certificate is found under the tab “EU/EEA” on the control page and can be read for several days after the test. Most countries that allow this rapid antigen test requires that the test is taken within 48 hours before arrival. See all rules at reopen.europa.eu.
What do I do if I can’t log on to helsenorge?
We can a printed and signed physical certificate if you notify the test personnel at the time of the test, and you can agree on when to pick this up with them.
Can I take your test to shorten the duration of the quarantine?
No, you need to do that at your local public test station with a PCR-test.
Can I test with you to make sure my symptoms are not due to COVID-19?
No, if you are unwell with symptoms that could represent COVID-19, it is very important that you go to your local public test station and stay in quarantine until you have received the result. Our test is less sensitive and not suitable for this.